accelerating business
for a virtualizing world
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Aditya Birla Minacs
     is a leading global outsourcing
              business solutions
                                          company.
25%
No defect cases down
High tech semiconductor leader saves costs in product support with Minacs’ superior advisor expertise and new troubleshooting procedure.
Vision 2020: accelerating business for a virtualizing world | 4th generation outsourcing | core focus | convergence | asset virtualization | “variable-ize” costs | enterprise agility | business sustainability | new mindset | trust
We partner with leading organizations
in the manufacturing, telecom,
technology, media and
entertainment, banking, insurance,
healthcare, and public sectors.
85
Japanese banks
Web-enabled their trade services for hundreds of corporate and business customers to access banking back offices online through Minacs’ TradeFreeTM solution.
Industry Solutions 2020: Data as a Platform | grow sales, service & parts marketing | manage co-op budgets | cross channel
We leverage our years of process, domain,
and technology expertise to help our clients
enhance revenue, profitability and
customer service.
95%
in <2 days
By cutting cycle time to 4 days for 50% of cases and
increasing accuracy 20%, Minacs’ medical records optimization increases insurer’s leverage in claims litigation and negotiation.
Global Outsourcing 100, business virtualization, automotive, marketing services, CRM services, best 20 leaders in Canada and best 20 companies in India.
We help our clients unlock their
enterprise value chains with seamless
Customer Lifecycle, Marketing, Finance &
Accounting, Procurement and IT solutions.
1200
Vehicles p.a.
We negotiate buybacks, transport, repair/scrap, transfer title, remarket and disclose lemon law history to new buyers on behalf of auto manufacturers to meet US law requirements.
Value Partnering 2020: extend the enterprise ecosystem | grow revenues | smart organizations | access to assets, resources & capabilities | resource productivity | “manage” globalization
   
News & Events  

Press Release| Oshawa (Canada); June 17, 2013
 Minacs awarded for Best Customer Service and Best Outsourcing Partnership at Contact Center World’s top ranking performers awards.

 Web Release | Montego Bay (Jamaica); May 30, 2013
 Minacs will add 100+ employees providing customer care and technical support via chat from its Jamaica contact center location.

 Orlando (USA); May 14, 2013
 Minacs finalists for Top Performer Awards, showcase and share their best practices at the 8th Annual Best Practices Series by Contact Center World.

 Bangalore (INDIA); April 19, 2013
 Meet Minacs’ Chief Risk Officer talk about integrated governance and compliance management framework, and how it is instrumental in enhancing operational efficiencies.

 Web Release | RICHMOND, VA (USA); March 20, 2013
 Minacs today announced addition of new business from a high tech client and plans its launch of a new site in Henrico, VA.
   
Minacs Blogs  
   
Mon, 17 Jun 2013 12:30:00 +0530 -
Personalized Marketing of Vehicle Service—the Better Way Forward for Dealers
Wed, 17 Apr 2013 06:00:00 +0530 -
Three To-Dos to Make Innovation Stick!
Wed, 10 Apr 2013 05:00:00 +0530 -
What Small & Medium Businesses Need to Know About Security
Tue, 26 Mar 2013 19:31:00 +0530 -
Ride the Big Data Beast: The New Normal for CMOs.
Wed, 20 Mar 2013 05:00:00 +0530 -
Six Lessons on Chargeback Management
Wed, 13 Mar 2013 05:00:00 +0530 -
Employee Satisfaction: More Than Just a Pay-Check?
Wed, 06 Mar 2013 05:00:00 +0530 -
Enriching Customer Experience Through Best-in-Class Training Programs
Wed, 27 Feb 2013 05:00:00 +0530 -
Crystal Ball 2013: Risk Management in Outsourcing
Tue, 19 Feb 2013 05:00:00 +0530 -
Crystal Ball 2013: Global Sourcing Trends
Tue, 29 Jan 2013 05:00:00 +0530 -
Crystal Ball 2013: Building Value Partnerships in an Era of Economic Uncertainty
Wed, 23 Jan 2013 05:00:00 +0530 -
Crystal Ball 2013: Directions for the FAO Industry
Wed, 16 Jan 2013 05:00:00 +0530 -
Crystal Ball 2013: A CEOs View of Business and Outsourcing Directions
 
Case Study - Driving Revenue Stream for Leading Automaker Driving Revenue Stream for Leading Automaker
Data-Driven Service Marketing Delivers Incredible ROI!
   
 
Case Study - Near-Shore High Quality Multilingual Services for Global Financial Services Client Grow Top Social Network’s SMB Advertiser Base
Value Added Sales & Account Management Increases Revenue and Customer Stickiness!
   
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