Minacs Nominated in Three 2012 Stevie® Award Categories for Sales & Customer Service
6th Annual Awards Will Be Presented on February 27 in Las Vegas

Press Release | TORONTO (Canada); February 6, 2012
Aditya Birla Minacs has been named as a finalist in three categories in the sixth annual Stevie Awards for Sales & Customer Service. Finalists will ultimately be declared a Gold, Silver, or Bronze Stevie Award winner in each of the following categories:

• Contact Center of the Year (over 100 seats)
• Sales Turnaround of the Year
• Young Customer Service Professional of the Year

Aditya Birla Minacs’ IT Services Division Certified at SEI CMMI Level 3

Web Release | BANGALORE (India ); December 21, 2011
Aditya Birla Minacs’ IT Services division has been successfully certified for SEI’s (Software Engineering Institute) Capability Maturity Model Integration (CMMi) DEV V1.3 Level 3. Minacs is among 133 organizations globally (and one among 20 in India) to have been certified for version 1.3 of CMMi practices. This certification underlines Minacs' ability to provide high quality software solutions using robust software engineering processes.
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Minacs Wins WCM Prize at Aditya Birla Awards!
Young Team from Minacs Vadodara Shines among 250 Entries

Web Release | BANGALORE (India ); December 15, 2011
Aditya Birla Minacs, a global business solutions company (subsidiary of Aditya Birla Nuvo) won the Groupwide WCM Team Competition at the Aditya Birla Group’s recently held annual event at Jaipur, India that celebrates achievement and performance across the Group’s global operations. The prestigious annual competition provides a forum for teams from Group companies to share their success in a business improvement project carried out using a structured problem solving approach (such as Six Sigma, Lean, TPM, TQM, TOC, etc.) under the World Class Manufacturing framework.
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Minacs & PSGI Enter F&A Services Partnership
Strengthens Approach to Finance and Accounting Outsourcing with Chargeback Recovery/Deduction Management

Press Release | NEW YORK (USA); December 14, 2011
Aditya Birla Minacs a global business solutions company (subsidiary of Aditya Birla Nuvo), announces a new go-to-market alliance with Profit Solutions Group Inc. (PSGI). This teaming brings both companies’ complementary strengths to optimize their clients’ finance and accounting (F&A) operations while reducing back-office overhead by 30-50%. Minacs’ wide-ranging client base will now have access to PSGI’s onsite expertise in improving chargeback recoveries/deduction processes and reducing dilution. PSGI benefits from Minacs’ global end-to-end F&A and IT infrastructure management capabilities.
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Minacs’ Milind Godbole on India BPO Visionaries Panel
India 6 Think Tank by SSON to Catalyze Indian BPO Industry Growth

Press Release | BANGALORE, (India); November 28,2011
Milind Godbole, President-Asia Pacific at Aditya Birla Minacs, a global business solutions company (subsidiary of Aditya Birla Nuvo), has been elected to the India 6 (I6) think tank. He comes on board as one of the six members elected to the first ever think tank of Indian BPO visionaries organized and coordinated by Shared Services and Outsourcing Network (SSON).
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Web Release  | BANGALORE (India); July 22, 2011

At the 2nd “Asia’s Best Employer Brand Awards” ceremony held in Singapore on July 22, 2011, Aditya Birla Minacs romped home bagging three awards in the categories of Talent Management, Innovation in Career Development and  Excellence in Training. Minacs staved off stiff competition from over 100 companies from 19 countries in these three categories!
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Minacs Again in 2011 Lists of the Global Services 100
Also Cited in Sub-Categories for Global Mid-Tier BPO, Industry-Specific BPO & for Customer Management  

Web Release | BANGALORE (India); July 14, 2011

Aditya Birla Minacs has been featured as a Top 100 Global Services 100 (GS100) provider in its 2011 lists out now. Minacs was also cited in the following GS100 sub-categories for 2011:
  Top Global Mid-Tier BPO Vendors
  Top Contact Center and Customer Management Vendors
  Top Industry-Specific BPO Vendors.
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Minacs Expands Relationship with Leading Canadian Bank
To Add Over 400 Employees at Port Hawkesbury and Moncton

Press Release | PORT HAWKESBURY, NOVA SCOTIA; July 12, 2011
Aditya Birla Minacs, a global business solutions company (subsidiary of Aditya Birla Nuvo), today announced that it has significantly expanded its relationship with one of its prestigious Banking and Financial Services clients, a leading Canadian bank.

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Minacs Ranchi Wins Strong Client Endorsement on 1st Birthday

Its Connect India Facility Supports Client’s Bihar and Jharkhand Operations

Web Release | BANGALORE (India); June 27, 2011
On the completion of its first year, the Ranchi center of Aditya Birla Minacs received high praise from the executive sponsor of one of its key clients. Wishing the Ranchi operations “Congratulations on completing one year of operations at Ranchi”, the client commented, “Setting up a center at Ranchi was in line with our strategy of getting closer to our customers and [it] has been a beacon of success. The enthusiasm of the Ranchi team combined with the overall strength of Minacs has given us very good results.
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Aditya Birla Minacs Launches One More Delivery Center in the Philippines      

35th Global Delivery Facility to Augment Minacs’ Global Footprint

Aditya Birla Minacs, a global business solutions provider (subsidiary of Aditya Birla Nuvo), today announced the inauguration of its second delivery center at Makati City in the Philippines. The 3,000 square meter facility, with 600 seats, is the latest addition to the company’s global delivery network.

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Aditya Birla Minacs in IAOP Leaders Category of 2011 Global Outsourcing 100 – Ranked at #63!

Breaks into List of Top 20 Leaders by Region Served - India

Aditya Birla Minacs in IAOP Leaders Category of 2011 Global Outsourcing 100

Press Release | BANGALORE (India)/TORONTO (Canada); February 23, 2011

In yet another industry recognition, Aditya Birla Minacs has been recognized in the Leaders Category of the “2011 Global Outsourcing 100” list by the International Association of Outsourcing Professionals (IAOP). The Global Outsourcing 100 is an annual ranking of the world’s best outsourcing service providers (both BPO and ITO) and advisors.

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Path Breaking Connect India Model Recognized as "BPO Innovation of the Year"!

Press Release | BANGALORE (India); February 16, 2011
Our pioneering Connect India business model innovation has been recognized as the “BPO Innovation of the year” at the BPO Excellence Awards 2010-2011. Minacs’ Connect India is a robust customer service delivery platform leveraging technology that scales to support clients in expanding into, and leveraging, the vast Indian hinterland.

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Minacs Shines for its Talent & Training Initiatives at World HRD Congress!

Press Release | BANGALORE (India); February 16, 2011
Aditya Birla Minacs won three awards and citations competing with 116 companies from varied industries at the recently held World HRD Congress in Mumbai, India. We were recognized for “best-in-class HR practices” in two categories Talent Management and Excellence in Training… 
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Aditya Birla Minacs Opens its 34th Center in Southfield, Michigan

Adds Further State of Art Customer Lifecycle Support Capability to Global Footprint

Press Release | SOUTHFIELD, MI (USA)/ BANGALORE (India); February 9, 2011

Aditya Birla Minacs today announced its expansion in the US state of Michigan with the opening of its new delivery center in the City of Southfield. The new facility is the second Minacs center located in Michigan.

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2010

Minacs at #10 in Dataquest’s DQ-IDC- BPO Employee Satisfaction Survey for 2010

BANGALORE (India); October 31, 2010

Aditya Birla Minacs is ranked at #10 in the rankings shared by Dataquest for the Top 15 BPO employers in India. Minacs has moved up seven places from its rank at #17 last year! The survey organizers have shared, that the huge jump in the ranking can primarily be attributed to an impressive performance in parameters such as quality of job content, work culture and people.
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Aditya Birla Minacs Deploys WorkFlex Manager
Leading Business Solutions Provider Leverages Powerful Solution to Automate Intraday Staffing Process

Press Release | CINCINNATI, Ohio (USA)/ TORONTO, Ontario (Canada): October 14, 2010

Aditya Birla Minacs, a global business solutions company, and WorkFlex Solutions, the leader in call center intraday workforce management optimization have today announced the successful deployment of WorkFlex Manager at several of its outsourced call centers.
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Aditya Birla Minacs Wins Best Operational Excellence Award at the CIOL-Dataquest Enterprise Awards 2010
MaxView, Minacs’ Proprietary Business Intelligence Application Enables Stringent Process Efficiency

Press Release | BANGALORE (India); September 9, 2010

Aditya Birla Minacs, a global business solutions company, won the “Best Operational Excellence Award” in the individual category at the CIOL-Dataquest Enterprise Awards 2010, held in Mumbai. Minacs’ MaxView Enterprise Dashboard and Business Intelligence innovation shone amongst 90 participants on a number of criteria driving operational excellence.
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Hyundai Motor America Selects Minacs Marketing Solutions to Drive Retail Revenues and Customer Satisfaction Through Parts and Service Marketing
BANGALORE (India)/ TORONTO (Canada); August 27, 2010
 
Hyundai’s owner Connect Marketing Manager, Dan Kulik, has announced that Hyundai Motor America has selected Minacs Marketing Solutions to develop and manage all parts and service direct marketing. For nearly 30 years, Minacs has specialized in automotive database marketing, providing a range of customer relationship products and services.
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Minacs Receives Prestigious Maharashtra Government Award for Exemplary Service to IT-BPO Industry!
BANGALORE (India); August 20, 2010

Aditya Birla Minacs has been recognized for “exemplary service” the second time in a row by the State Government of Maharashtra (one of India’s largest states) in the IT-BPO category. The award was presented by the Honorable Chief Minister of Maharashtra, Ashok Chavan, and was received by Sachin Karnik and Dharmesh Padmanabhan from Minacs’ Mumbai office.

Aditya Birla Minacs Achieves PCI Data Security Standard Compliance
In an Exclusive Global Club of 15 Outsourcing Service Providers to Receive Certification in Multiple Jurisdictions
Press Release | BANGALORE (India)/ TORONTO (Canada); August 19, 2010

Aditya Birla Minacs, a global business solutions company (subsidiary of Aditya Birla Nuvo), today announced that it has been certified as Processing Card Industry’s Data Security Standard (PCI-DSS) compliant as Level 1 Service Provider the highest level in the PCI DSS compliance hierarchy, thereby enabling comprehensive data protection efforts in support of card payment e-commerce transactions and handling process.

Minacs continues to be amongst the Top 10 BPO Exporters in NASSCOM’s Annual Rankings!
BANGALORE (India); August 13, 2010

Minacs has notched yet another industry accolade! We are delighted to share with you Minacs has been ranked at No. 8 in the annual rankings released by NASSCOM for the Top 15 BPO Exporters in 2009-2010. Last year we were ranked at the 7th spot. This recognition, along with the others that Minacs has received in the recent past, re-enforces our focus on being amongst the best players in the business.

Minacs at #8 amongst BPOs in Dataquest Top 20 for 2010
BANGALORE (India); August 12, 2010

Close on the heels of Aditya Birla Minacs featuring as a NASSCOM Top 20 IT-BPO employer in India, and securing our spot once again in the Global Services 100 list for 2010 as one of the top 100 companies in the IT-BPO space globally, Minacs has yet another industry recognition to boast of!

We are delighted that Minacs is ranked eighth in Dataquest’s DQ Top 20 for the 2010 rankings of BPO companies in India; the ranks are based on reported export revenues. Minacs has move up one place from its rank at #9 last year!

Minacs Again in the 2010 Global Services 100 – Second Year in a Row!!!
BANGALORE (India); August 11, 2010

Aditya Birla Minacs has been featured as a 2010 Global Services 100 (GS100) provider, yet again! This is indeed a moment of pride for us, to be consistently featured in one of the most respected industry barometers, and vindicates our efforts at being amongst the best in the business!

Aditya Birla Minacs Expands Operations in Eastern India
Inaugurates 31st and 32rd Delivery Centers in Kolkata and Ranchi as Part of Connect India Rollout
Press Release | KOLKATA/ RANCHI (India); August 3, 2010

Aditya Birla Minacs, a global business solutions company has achieved another milestone in its Connect India expansion plans. Strengthening its operations in Eastern India, Minacs today announced the launch of its new delivery centers in Kolkata and Ranchi respectively.

Minacs is now a Top 20 Employer in the Indian IT-BPO Industry: NASSCOM
BANGALORE (India); July 30, 2010

Aditya Birla Minacs has broken into the ranks of the Top 20 IT-BPO employers in India this year, as per the recently released NASSCOM report for 2010. Minacs features at Rank 20, driven by the huge spurt Minacs has seen in hiring to support the Indian domestic business solutions market.

Aditya Birla Minacs acquires US based Bureau of Collection Recovery
Second Acquisition in Three Months to Augment Customer Lifecycle Portfolio
Press Release | BANGALORE (India) / TORONTO (Canada); June 2, 2010

Aditya Birla Minacs today announced the acquisition (through its US subsidiary) of US-based Bureau of Collections Recovery (BCR), a leading accounts receivables management company, serving the credit industry for over 25 years.

Aditya Birla Minacs Expands its Connect India Operations in Western India
Launches Second Center in Vadodara
Press Release | VADODARA (India); April 21, 2010

Aditya Birla Minacs, a global business solutions company (subsidiary of Aditya Birla Nuvo), today announced the inauguration of its twenty-ninth delivery center at Vadodara, Gujarat.

Minacs Recognized in the IAOP 2010 Global 100
BANGALORE (India); April 15, 2010

Aditya Birla Minacs has been recognized in the IAOP 2010 Global Outsourcing 100®.

	Best 5 Companies by Industry Focus - Automotive.
	Best 10 by Service Provided - Marketing Services.
	Best 20 Leaders by Region Served – Canada.

Aditya Birla Minacs Acquires UK Based Compass BPO
Strengthens F&A Capabilities; Adds Domain Expertise in end to end Accounting Services and Business Solutions
Press Release | LONDON (UK) / TORONTO (Canada); March 9, 2010

Aditya Birla Minacs, a global business solutions company, today announced the acquisition of UK-based Compass BPO Ltd, a leading pure-play end-to-end Finance and Accounting (F&A) services provider.

Aditya Birla Minacs Inaugurates its Global F&A Center of Excellence in Chennai
Center to Provide F&A and Supply Chain Solutions to SMBs
Press Release | CHENNAI, (India); February 19, 2010

Aditya Birla Minacs, a global business solutions company (subsidiary of Aditya Birla Nuvo) today announced the inauguration of its global Finance & Accounting (F&A) Shared Services Center in Chennai.

Aditya Birla Minacs Worldwide Limited – Rs. 2500 million Compulsory Convertible Debentures Offering through private placement
Press Release | BANGALORE (India); January 25, 2010

Aditya Birla Minacs Worldwide Limited (“ABMWL” or the “Issuer”) is pleased to announce issuance of its Rs. 250 crores Compulsorily Convertible Debentures (“CCDs”) through private placement. The issuance would strengthen the balance sheet of ABMWL and the funds would be utilized for business expansion.

2009

Aditya Birla Minacs Inaugurates its Twenty-Seventh Center in Aurangabad
Center to Further Strengthen Aditya Birla Minacs’ Leadership in Region Specific Customer Interaction Services
Press Release | AURANGABAD (India); November 16, 2009

Aditya Birla Minacs, a global business solutions company (subsidiary of Aditya Birla Nuvo) today announced the inauguration of its new delivery center at MIDC Chikalthana in Aurangabad, Maharashtra.
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Minacs and Aditya Birla Financial Services Group Announce Outsourcing Deal
Press Release | BANGALORE (India); November 5, 2009

Aditya Birla Minacs, a global business solutions company (subsidiary of Aditya Birla Nuvo) today announced signing of an outsourcing services deal with the Aditya Birla Financial Services Group (ABFSG), to provide customer care, back office support, and finance and accounting services.

Minacs Bucks Trend, Signs $250 Million Worth Global Deals
Mega Deals Span Verticals of BFSI, Manufacturing, Pharmaceuticals, Technology and Telecom
Press Release | BANGALORE (India); October 12, 2009

Aditya Birla Minacs, a global business solutions company (subsidiary of Aditya Birla Nuvo) today reported significant business wins in the last 30 days with total contract values (TCV) in excess of $ 250 million across its focus verticals of banking, financial services, manufacturing, pharmaceuticals, technology and telecom.

Minacs Bags Idea Cellular Deal Over Rs 600 Crores ($125million)
Customer Support Services to be Delivered from Aurangabad, Baroda and Kolkata
Press Release | BANGALORE (India); October 6, 2009

Aditya Birla Minacs, a global business solutions company (subsidiary of Aditya Birla Nuvo) and IDEA Cellular today announced they have signed a five year outsourcing services deal worth Rs 600 crores. This deal is an expansion of Minacs’ existing relationship with IDEA Cellular.

American Honda Recognizes Minacs Marketing Solutions as a Top Supplier With Premier Partner Award
Press Release | TORRANCE (California); September 24, 2009

American Honda Motor Co., Inc. President and CEO Tetsuo Iwamura today presented the company’s Premier Partner Award to Minacs Marketing Solutions, a division of Aditya Birla Minacs for excellence in multichannel direct marketing programs that measurably drove parts and service revenues and customer loyalty. Minacs Marketing Solutions was one of 15 award recipients selected from 46 suppliers nominated by American Honda associates nationwide.

2008

Minacs and Honda Share Stage at DMA08
BANGALORE (India); October 13, 2008

Michael Snyder of American Honda Motor Company and Michael Sowers of Aditya Birla Minacs presented at the Direct Marketing Association's flagship event, DMA08 Conference & Exhibition (October 11 - 16 at the Las Vegas Convention Center). Their presentation, "How Honda Empowered Over 10,000 Service Managers to Increase Service Loyalty," describes Honda and Minacs' experience in order to help other organizations provide better marketing support to their dealer network's parts and service departments.

Catch Minacs and The Toronto Star at ICCM Canada
TORONTO (Canada); October 2008

Sandy Macleod of The Toronto Star and Jason Reid of Aditya Birla Minacs presented at the ICCM Canada conference (October 6 - 8, Toronto Convention Centre). Their case study, "Reducing the Risk and Optimizing the Value of Outsourced Customer Care," draws on real-life experience to explain how clients and providers can work together to ensure that continuous improvements are built into the management and operation of an outsourced contact centre.

Honda Awards Minacs Top Vendor Honor
BANGALORE (India); August 12, 2008

American Honda Motor Corp. has named Aditya Birla Minacs a Premier Partner for providing exceptional quality, customer service, cost effectiveness, social responsibility, and strategic relevance.

Minacs Placed Fourth on NASSCOM Annual Ranking of BPO Firms
BANGALORE (India); July, 2008

As part of its annual survey of the performance of the Indian IT-BPO industry, NASSCOM, the trade body and 'voice' of the Indian IT-BPO industry, provided a ranking of the top 15 Indian BPO companies. Aditya Birla Minacs ranked fourth - a testament to the strength of our financial performance and our global competitiveness. Minacs' top-four placement is particularly strong in the context of an industry (including domestic market) that recorded an overall growth of 28%, clocking revenues of USD 52 billion in FY07 - 08, up from USD 39.6 billion in FY06 - 07.

Minacs Receives Award for Excellence in Workforce Management
BANGALORE (India); May 15, 2008

Minacs was recently honored with an IEXcellence Award. Bestowed by IEX, a Nice Company, the award celebrates and honors contact center organizations leading the industry through creative, inventive approaches to managing contact centers and optimizing contact center performance. Minacs won in the "Best Practices Recognition for Multisite Organizations" category. Minacs employee Dwayne Hewie, director of workforce management, accepted the award on May 15, 2008, at the TotalView User Conference, hosted by IEX in Dallas, Texas.

Minacs Makes IAOP 2008 Global Outsourcing 100
BANGALORE (India); March, 2008:

Aditya Birla Minacs was recently recognized among an elite list of outsourcing service providers. Following a rigorous application and judging process, Minacs was selected in the Leaders category of the 2008 Global Outsourcing 100.

2007

TransWorks and Minacs Unveil New Brand — Aditya Birla Minacs
Press Release | BANGALORE (India)/TORONTO (Canada); December 3, 2007

TransWorks and Minacs today announced the renaming of their combined entity as Aditya Birla Minacs (subsidiary of Aditya Birla Nuvo). The unveiling included the launch of a new website to reflect the company’s new identity and multinational footprint.

Mr. Dev Bhattacharya, Managing Director, Aditya Birla Minacs said, “The new identity leverages both the Aditya Birla and Minacs brands and creates a unique, yet recognizable symbol. We have woven our capabilities into a single brand with one goal—to set the industry benchmark in the global business process outsourcing arena”.
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