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Connect India
A robust customer service platform to power the next phase of Indian telecom growth.
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Industry View
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Telecom, consumer electronics, media and entertainment are converging into one "super industry", unleashing opportunities for market players. Customers are increasingly leveraging digital convergence to consume content/ services on ever-new devices connected 24x7 wherever they are.
Our TIME (Telecom, Technology Infrastructure, Media and Entertainment) industry model understands today’s unified creation of content on user-preferred devices managed by software and delivered wirelessly or through high speed cable. We help our “TIME industry” clients drive enterprise agility, product/ market innovation and customer choice, and to manage its hyper-competitive sensitivity to costs.
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Marketing solutions: product/ subscription marketing, customer retention and loyalty.
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Prospecting and sales: outbound sales, up-sell, cross-sell, win back.
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Channel support: distributor, service provider and partner support.
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Order management: processing, fulfillment and inventory management.
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Technical support: integrated multi-channel Level 1-3 support.
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Customer service: general inquiries, billing, inbound sales.
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Product testing.
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IT services: including wireless asset management using GPS/ RFID technologies.
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IT infrastructure, application and information management.
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Finance and accounting.
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Strategic sourcing and procurement.
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“We engaged Minacs to develop and create new applications to service our business requirements for multiple lines of business. This consists of inbound and outbound voice work in multiple languages. We were able to reduce our marketing budget by 45% while maintaining the results required for each line of business. Minacs provides the support we need at all hours of the day!” |
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Head of Vendor Outsourcing , Leading Financial Institution, Fortune 100 Bank in NA
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