|
|
| |
|
Customer Service
|
|
|
Meeting the needs of a mobilized customer base requires multiple contact channels and streamlined access, care and support via multiple devices. Social media and assisted service portals are a couple of ways to augment traditional phone support and reduce overhead costs.
Our automation solutions help direct customer contacts to assisted service, self service, advanced eCare or other options including a blend that helps you deliver the desired customer experience.
|
|
| |
|
| Solutions |
 |
Customer services: including general billing and service, consumer education, activations, escalations, order payment processing and plan care.
|
|
Automated contract renewal campaigns for revenue assurance and an optimum customer experience.
|
|
Documentation, correspondence and contract management back office.
|
|
Integrated real-time performance reporting.
|
|
Speech analytics and data mining.
|
|
Enhanced eCare solutions: including managed SMS, chat, email management, and co-browsing.
|
|
Voice self service, virtual hold and interactive voice response (IVR) management that provide 12 times the cost savings of standard voice support.
|
|
Fully managed support: for your consumer, small and medium, and corporate businesses with customized SLAs based on the unique needs of each customer segment.
|
|
Automated high-speed multi-channel communication delivery.
|
|
Associates’ training curriculum: design and delivery.
|
|
|
|
| |
 |
| |
|
Automated Minacs solutions for high call drivers such as billing adjustments, bill payments, account balances, etc.
|
| |
|
|
Proven data-driven strategies for proactively building customer loyalty at each contact.
|
| |
|
|
High first-call resolution and customer education on every call decreases future contact rate and care costs.
|
| |
|
|
Full multi-channel contact and care delivery consultation and solutions.
|
| |
|
|