|
|
| |
|
Customer Acquisition & Retention
|
|
|
Traditional customer lifecycle management models in the highly consumer focused telecom, media and entertainment industries are segmented and disconnected, driving high costs and customer dissatisfaction.
Our next gen approach of focusing on customer lifecycle management promotesprocess synergies by seeking to remove sales barriers and contact drivers to enable you to realize enhanced customer lifetime value. We ensure customers receive effective channel-agnostic, lifestyle-specific support for improved customer relationship management. Our extensive customer acquisition and retention expertise combines the latest technologies with up-selling, cross-selling and save strategies, creating new opportunities and fighting potential churn.
|
|
| |
|
| Solutions |
 |
Lead management
|
|
Welcome calls and service activation
|
|
Cross sells and up sells
|
|
Application renewal and upgrade processing
|
|
Account reconciliation
|
|
Service bundling and fitting
|
|
Equipment/ device provision and activation
|
|
Loyalty management
|
|
Promotion management
|
|
Revenue assurance.
|
|
|
|
| |
 |
| |
|
For a long tenure telecom client we increased average revenue per user by 59%.
|
| |
|
|
Leverage our customer analytics solutions for qualitative and quantitative analysis of customer behavior, market climate and competition to drive new channels for customer win back, retention and acquisition strategies.
|
| |
|
|