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Industry View
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In our technology driven era, IT, telecom, consumer electronics, media and entertainment are converging into one "super industry". This is unleashing a wealth of opportunities, driving innovation and change in a globalized market. Customers leverage digital convergence to consume content/ services. Market players need to keep up and stay ahead of competitors, who often drive disruptive innovations through the marketplace.
Our TIME (Telecom, Technology Infrastructure, Media and Entertainment) paradigm reflects Minacs’ unique view of today’s unified creation, production and delivery of relevant content on user-selected devices managed by software over wireless and cable networks.
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Marketing solutions: product/ subscription marketing, customer retention and loyalty.
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Prospecting and sales: outbound sales, up-sell, cross-sell, win back.
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Channel support: distributor, service provider and partner support.
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Order management: processing, fulfillment and inventory management.
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Technical support: integrated multi-channel tier 1-3 support.
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Customer service: general inquiries, billing, inbound sales.
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Product testing.
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IT services, including wireless asset management, using GPS/ RFID technologies.
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Outsourced software product development.
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IT infrastructure management.
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Finance and accounting.
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Strategic sourcing and procurement.
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Our experience serving the biggest names in the industry spans more than a decade.
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The same digital convergence that is driving the TIME industry underlies our best practices and leading-edge solutions.
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CRM, F&A, procurement and technology capabilities for holistic business solutions delivered globally.
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