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Independent Software Vendors (ISVs)
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Software companies are constantly navigating the intense challenges of achieving quick time-to-market with quality products, closing security risks and adhering to regulatory requirements.
Market leaders turn to us to help take their customer lifecycle management, product engineering and enterprise services to the next level. With our long experience supporting the technology industry, we are true partners across every aspect of your business. We drive your revenue-generating activities, and also provide business solutions that transform costs.
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Marketing solutions: market research, campaign design, execution and lead generation.
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Prospecting and sales: outbound and inbound sales, collections.
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Order management: processing and fulfillment.
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Channel support: documentation, contracts, back office services, loyalty.
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Customer care: billing information, licensing issues, inquiries, product information requests.
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Level 1-3 technical support: including software execution, product download and installation issues including parts and peripherals.
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Retention: contract renewals, loyalty programs, warranty management, claims processing.
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Product engineering: SaaS enablement, migration and sustenance, product testing, usability engineering, product implementation and support.
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Internal systems and IT infrastructure management.
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Finance and accounting.
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Strategic sourcing and procurement.
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Award-winning tech support that our clients bank on.
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Highest quality of product engineering, development, testing and support - get your products to market quicker.
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On-demand, virtual contact center infrastructure offers true agility in an unpredictable market.
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Generate leads: run your sales campaigns, hit the right note at events and generate ROI from marketing spends!
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