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Gaming Software
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The gaming industry thrives on innovation combined with an unflinching focus on customer experience and time-to-market.
Protect your investments by working with us. We can support you end-to-end in every way you need. We not only have serious product development and testing experience, but also manage large programs with multiple touch points across the customer lifecycle.
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Subscriber and account management: including billing inquiries, first line of response to chargeback and fraud claims, marketing requests, password resets, requests for changes to customer/ account information, verification of ownership.
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In-game and out-of-game technical support: performing installations, resolving crash and lock up issues.
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Internet connectivity and troubleshooting: using email, chat self service, voice response unit (VRU), virtual chat, and Web channels.
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Support for multi-player online games (MMOG): including assisting players with conflict resolutions, terms of use enforcement, and managing non-player character malfunctions within the game world.
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Product engineering: including usability and sustenance engineering.
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Product testing: including compatibility, functionality, submission and localization testing.
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Focus groups and feedback systems: assess subjective measures e.g., excitement, stress, emotional content, difficulty levels, rating of designs, etc.
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End-to-end enterprise support including internal systems and IT infrastructure management, finance and accounting, and procurement.
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Minacs' culture of youthfulness and career development is conducive to recruiting and retaining world-class gaming support staff.
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Our top clients include a lifestyle electronics pioneer with a cult following and a global leader in the gaming business!
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We manage your product launches, seasonal volumes and global expansion plans.
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