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Electronics & Computers
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Globalization has shrunk technology and product lifecycles, driving technology companies to significantly minimize costs, break barriers to quality and manage multinational footprints.
We make technology and process expertise a habit. Our track record of experience in customer lifecycle management, market analytics and IT solutions comes from supporting high tech giants for years.
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Marketing solutions: multi-channel campaigns and loyalty programs with measurable ROI.
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Prospecting and sales: up-selling/ cross-selling, configuration advisory, B2C/ B2B multi channel consultative sales, account management, retention, warranty extensions and paid service.
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Order management: activation, welcome messaging, up/ cross-selling subscriptions, accessories, shipping/ inventory management, and returns management.
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Customer care: general enquiries, correspondence, service changes.
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Technical support: multi-channel tier 1-3 support integrated with voice, email, chat and self-/ web-service.
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Channel support: commercial, marketing and technical support for distributors/ service provider partners.
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Retention and loyalty: revenue-enhancing warranty extension, paid service, win back and dealer/ customer incentive programs.
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Contact center shared services: workforce management, quality assurance, training, reporting, audit and compliance, and helpdesks.
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CRM technology solutions: speech/ text analytics, natural voice/ Web self service, virtual hold/ call back, smart/ virtual chat, and on-demand, virtual contact center infrastructure (including at-home agents).
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IT services: infrastructure, apps and information management.
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Product testing labs.
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Outsourced software product development.
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Remote computing and peripheral support with white labeling options.
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Finance and accounting.
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Strategic sourcing and procurement.
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Extensive experience managing COPC and ISO certified global centers delivering even complex Level 3 technical support and higher service/ sales revenues.
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We invest 20% more than industry average in training initiatives, resulting in high retention rates.
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Our TIME insights ensure that our performance is on par with your own sites, at lower cost.
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