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Industry View
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Banks have traditionally been at the vanguard of outsourcing to leverage cost benefits and focus on core business priorities. The industry needs experienced and trusted partners to manage its specific challenges that include: partner long term viability, domain expertise in the vast variety of banking products, customer or proprietary data security, ability to deliver integrated IT solutions, business continuity, global delivery, etc.
Partnering with banks for 15 years, we not only bring in product expertise, but holistic solutions combining technology, process excellence, and global delivery capabilities that are second to none.
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Retail banking: including origination and customer acquisition; back office processing; customer care with up-/ cross-sell programs; branch services; check and payment processing, and more.
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Mortgages and loans: including origination, processing, adjudication, credit appraisal, loan servicing and collections (across early out to late stage delinquency).
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Cards solutions: across the credit/ debit/ loyalty/ affinity card customer lifecycle, and including application processing, activation, customer care, workflow and fraud prevention.
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Commercial/ corporate/ wholesale banking: including transaction processing solutions (such as trade finance back office documentation), compliance and regulatory support, and end-to-end technology solution integration.
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Capital markets and investment banking: domain-specific services across investor relations, portfolio/ wealth management, pensions, and more.
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IT services: domain-intensive capabilities and 3rd party product expertise (in branch automation, mortgages and loans, cards, payments, check truncation, etc.); and IT infrastructure management.
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Finance and accounting solutions.
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Procurement and sourcing solutions.
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Minacs IT Services newsletter "Minacs@" for BFS professionals.
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Regulatory compliance: US Bank Secrecy, PATRIOT, Graham-Leach-Bliley (GLBA), Sarbanes-Oxley (SOX), Fair and Accurate Credit Transactions (FACTA) Acts, Do Not Call, KYC, AML, Credit Card Act of 2009, Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010.
2009, Dodd-Frank Wall Street Reform and
Consumer Protec on Act of 2010
Credit Card Act of
2009, Dodd-Frank Wall Street Reform and
Consumer Protec on Act of 2010
Credit Card Act of
2009, Dodd-Frank Wall Street Reform and
Consumer Protec on Act of 2010
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Standards: Basel II, Statement on Auditing Standards (SAS 70 Types I & II), Financial Crimes Enforcement Network (FinCEN), Visa Cardholder Information Security Program (CISP), MasterCard Site Data Protection (SDP) Program, COBIT, Six Sigma.
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Certifications: PCI DSS, ISO 9001/ 27001.
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“We engaged Minacs to develop and create new applications to service our business requirements for multiple lines of business. This consists of inbound and outbound voice work in multiple languages. We were able to reduce our marketing budget by 45% while maintaining the results required for each line of business. Minacs provides the support we need at all hours of the day!” |
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Head of Vendor Outsourcing , Leading Financial Institution, Fortune 100 Bank in NA
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