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End User Computing Support
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IT enabled collaboration has driven enterprise agility and growth in the globalized era. While virtualization and cloud computing are growing enterprise level trends, mobility enablement and optimized management of computing assets remain key CIO concerns.
Whether it is management and tracking of assets, or deployment and administration of off-the-shelf applications, we are fully equipped to assist you 24x7. Our desktop/ laptop/ mobility management solutions ensure that computing devices are available, even while you are away from your work site.
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Asset management: discovery, inventory and audit of hardware and software assets, configuration management, software license management, regulatory and statutory compliance, procurement/ provisioning.
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Application management: application packaging/ roll out, software distribution (automation, customization, repository), image building and roll out, patch management (identification, testing, roll out).
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Facility management services: desk side services, break fix support services, on demand VIP services.
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Desktop/ laptop management: standardization, proactive monitoring, policy administration.
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Service desk: single point of contact (SPOC), tool based real time incident and service request tracking, transparent IT services provisioning, change management, process workflow automation.
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Options for onsite/ remote/ virtual service desk: self-help portal, user enablement, auto escalations to partners, vendors and internal support teams.
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Flexible support models with options for onsite, remote and hybrid service delivery.
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Robust processes, procedures and methodologies (aligned to ITIL, Six Sigma, ISO).
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World-class tools, best-in-class skills and a motivated team to ensure that you never spend precious time worrying about your IT Infrastructure.
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