|
|
| |
|
Retention & Loyalty
|
|
|
Winning customers in a globalized market is a first step. An effective customer relationship management (CRM) approach includes creating customer touchpoints proactively to position your messaging during both the high and low points of the customer lifecycle.
We analyze lifecycle data to identify its highs and lows, and work with you to address customers' needs, whether they are newly initiated, satisfied or about to defect. Our ROI results prove that we get your customers’ attention and deliver the right intervention at the right time.
|
|
| |
|
| Solutions |
 |
Subscriber renewals, lease/ financing expiry management.
|
|
Product recall/ re-purchase programs.
|
|
Win back and other loyalty programs.
|
|
Lifecycle coupons, events and point of sale communication solutions.
|
|
Invoice/ statement messaging solutions.
|
|
Appointment scheduling and reminders.
|
|
Special retention campaigns including revival calling.
|
|
Satisfaction survey design, delivery and analysis.
|
|
Loyalty card programs: processing and administration.
|
|
Receivables management and collections.
|
|
|
|
| |
 |
| |
|
Satisfaction surveys to resolve issues and create targeted campaigns that maximize renewal or new leases.
|
| |
|
|
Over 65% retention rate for bank card programs in winning back customers at the risk of cancelling.
|
| |
|
|
We win back lost, long-distance customers for a North American telecom client and manage very successful cancel-save queues for others.
|
| |
|
|