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Product & Technical Support
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Your ability to satisfactorily resolve product issues drives reputation, impacting customer retention and loyalty levels, while product and service experience drives sales revenues. Organizing and delivering product support requires an easily accessible support network, sustainable high levels of expertise and global infrastructure.
We leverage technology (e.g., data and knowledge bases, technical specialists and self-service options) to increase service quality. Trust Minacs to drive incremental revenues through targeted up-sell and cross-sell programs while yielding operational savings.
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Level 1-3 product support with integrated email, chat, self-service: powered by voice response unit (VRU), virtual chat and Web-based solutions.
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Parts and breakdown assistance, including field support for automotive dealerships and technicians.
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Software product support: execution, product download and installation issue management.
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Software product maintenance: version support, bug fixes, migration, porting.
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Software hosting, SaaS and mobility enablement and support.
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Game support: installations, product issue resolution, Internet connectivity troubleshooting, usage support for online games.
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Corporate, field and channel helpdesks and remote support.
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Parts and peripherals service support.
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Product recall, buy-back prevention administration.
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Warranty and post-warranty service programs.
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IT infrastructure management.
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Minacs experts help several global corporations deliver technical support for mobile devices, laptops, desktops, peripherals and other consumer products globally.
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Our specialists support thousands of dealerships with technical diagnostic assistance, parts identification and ordering, and OEM-provided software.
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We drive more than 200 hours of advisor training annually to ensure quality customer assistance and high resolution rates.
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