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Channel Support
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Indirect channels help businesses extend their reach and service to larger markets. However, the challenge is to track and understand the needs of end-customers, provide timely support to channel partners and demonstrate efficiency in service delivery. Bringing this intelligence and agility into your channel network keeps you ahead of competition.
Let Minacs help you manage your channel networks with comprehensive channel support, services marketing, loyalty management, and sophisticated technical assistance.
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Technical assistance, diagnostic escalation and parts identification.
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Field engineer coordination, technical support and inquiries.
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Channel inventory and shipping management.
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Channel/ dealer services: dealer/ retail outlet locater/ referral service, ETA inquiries, escalate service issues or identify parts.
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Partner loyalty and sales staff incentive programs.
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Invoice/ statement messaging driver by customer preference and demographic data.
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Rebates and claims management.
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Sales/ service systems and integration.
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Warranty and contract administration.
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OEM reporting and analytics: including returned products, defective parts, etc.
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Lemon law support.
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Remote support for OEM-provided dealer software: installation, troubleshooting, training.
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Hundreds of Minacs in-house mechanics support thousands of North American and European automotive dealerships with technical diagnostic assistance/ escalations, parts identification and ordering, and OEM-provided software.
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With decades of domain based experience (e.g. automotive technical diagnostics and analytics), our associates support your channel partners for business outcomes.
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