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CRM Technology Solutions
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To effectively enable your business operations, the right technology platforms can build significant, competitive advantage. However, poor choices or ineffective implementations deplete resources and delay the realization of business value and opportunity.
Depend on Minacs to deal with your legacy systems, transactional platforms, technologies and providers. Whether a stand-alone deployment or an integrated real-time solution, our technology capabilities come with deep understanding of your business. Combined with our track record of delivering highly effective CRM solutions, we transform your operational quality and customer care costs.
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Minacs CRM solutions: outbound messaging, chat and email, content mining, speech analytics, co-browsing, interactive voice kiosks, speech automation, enhanced messaging application, two way text messaging.
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Oracle (Siebel) CRM solutions: customization, system administration, enhancement and helpdesk support.
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Voice and data management.
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Application development, integration and management and Web hosting.
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Workforce Management (WFM).
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Mobility enablement.
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Wireless asset management: design and implementation.
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Our CRM technology tools enhance and transform business results by increasing customer satisfaction, loyalty and repurchase and reduce cycle time and costs to administer business processes.
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We help you transform your products and services through voice-of-the customer, process and data insights served from our integrated technology implementations.
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