|
|
| |
|
Order Management
|
|
|
Whether your business deals with products or services, faces consumers or other organizations, swift and accurate order fulfillment drives customer experience and profitability. Effective order management impacts and drives your demand and supply chains.
Minacs’ value added order management services ensure reduced costs along with faster order processing and case closure. Our experts increase sales, share and loyalty by leveraging data and coordinating contacts across multiple products, services and lifecycle stages.
|
|
| |
|
| Solutions |
 |
Multi-channel marketing programs integrated with order booking and processing, amendments and cancellations.
|
|
Tracking and expediting dealer orders, inquiries and information assistance.
|
|
Analytics and reporting, e.g., order fulfillment, billing and shipments, reasons for order rejection, ABC analysis, etc.
|
|
Contract administration.
|
|
Global logistics and shipment management.
|
|
Catalog management.
|
|
Obsolescence and returns assistance.
|
|
Stock checks, audits and investigations.
|
|
Interfaces with procurement sourcing, billing, collections, payments and accounts receivable management.
|
|
|
|
| |
 |
| |
|
We run a fully integrated online marketing, inbound/ outbound contact centers, up-selling, and order processing program for one of the world’s biggest technology companies.
|
| |
|
|
Minacs developed and operates a customized Oracle CRM system integrated with an enterprise data warehouse for contact capture, tracking all media for an automotive giant.
|
| |
|
|