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Insights on outsourcing solutions, business process outsourcing, technology and industry trends from value partnering with organizations globally
customer relationship management, digital convergence, multi-channel marketing, marketing services, brand management
business acceleration, global delivery model, business process outsourcing, process excellence, agility
The social enterprise, loyalty management, digital marketing, analytics, customer experience, Voice of the Customer, social CRM
Vision 2020, Business Virtualization, Outsourcing, Core Sourcing, Expert Sourcing, Value Partnering
Author Profile
Sax Krishna
(Formerly) Global Telecom, High Tech,  Media & Entertainment and Banking & Financial Services Industry Leader at Aditya Birla Minacs
Sax led Telecom, Technology, Media and Entertainment business at Minacs and was responsible for its strategy, business development and growth.
Prior to Minacs, Sax managed one of the largest strategic relationships for Satyam involving IT and BPO spanning across 5 countries. As global head, he led end to end functions, including sales, delivery, engagement/ program management and transitions involving multiple thousands of team members. Sax earlier headed strategy, corporate development and operations of Satyam BPO, where he led its business growth by 35x in three years. He has also held various senior level positions in India and US with the HCL group for 15 years, and was responsible for the growth and development of business in Hi-Tech, Telco and Financial Services Industry.
Sax played a significant role in developing and running HCL's joint venture with James Martin & Co., a US based high-end consulting firm, for a pioneering blended shore consulting value proposition. He has extensive experience in consulting, especially with leading US based private equity funds, where he developed and executed an investment thesis for BPO. Besides consulting, Sax also led M&A initiatives for HCL Technologies, to create joint ventures and manage large strategic deals ($100 M+) in both IT and BPO.
Based out of New Jersey presently, Sax graduated with honors in Mechanical Engineering from BITS, India and attended the Advanced Management Program at XLRI, India.
Read my posts
Editor’s Note: To continue with our Crystal Ball 2012 blogs, Sax Krishna, Global Leader, TIME and BFS provides fascinating commentary on the business models... more>>
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Is your outsourcing provider selling you contact centers? That’s what has traditionally been bought and sold. But as a client that’s not what you are paying for! more>>
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n the hyper-competitive telecom industry today, the need of the hour is to increase the lifetime value of your customers. The total net income you earn from a customer. more>>
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