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Insights on outsourcing solutions, business process outsourcing, technology and industry trends from value partnering with organizations globally
customer relationship management, digital convergence, multi-channel marketing, marketing services, brand management
business acceleration, global delivery model, business process outsourcing, process excellence, agility
The social enterprise, loyalty management, digital marketing, analytics, customer experience, Voice of the Customer, social CRM
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Author Profile
Milind Godbole
(Formerly) President-Asia Pacific at Aditya Birla Minacs
Milind (popularly known as 'MG') had over 20 years of rich and varied experience having driven excellence in strategy and service delivery, while managing complex and large scale operations in IT, mobile telephony and BPO. At Aditya Birla Minacs, MG was responsible for executing business strategy and directing the overall performance and growth of our organization in the Asia-Pacific region.
MG was formerly the Chief Operating Officer of MphasiS (part of EDS, an HP company) where he was instrumental in growing the business from 10 individuals to a team of 13,500+ through a well-designed transformational delivery engine, which helped clients address their business needs. He served on the board of MsourcE India. He has worked with Fortune 500 clients across various industries in the United States, EMEA, and India to implement successful business process optimization strategies.
In 2011, MG was elected to the inaugural India 6 (I6) think tank - the Indian version of the respected G6 think tanks sponsored by SSON globally.
Milind holds a master's degree in electronic engineering and business administration, with a specialization in sales and marketing.
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Q. What global sourcing trends did we witness last year and what do you think was their impact on the industry?
While the global macroeconomic scenario remained uncertain last year, the industry exhibited resilience and adaptability in continually...more>>
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Uncertain demand, changing socio-economic demographics, high attrition rates, evolving technology, and rising competition are just some of the factors driving the BPO industry’s changing...more>>
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My thoughts on what new directions the outsourcing industry will take in 2012 start with an analysis of the overall state of businesses today as driven by the global economy and market forces. more>>
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In the customer care and servicing space, contact centers handle millions of calls every year. However, it’s the harsh truth that most client organizations have lost customer visibility,  more>>
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In today’s competitive business environment, the need for providing superior customer experience is critical. The BPO industry providing customer lifecycle management solutions  more>>
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It’s true. Customer satisfaction sets you apart from your competition. Keep your customers happy, and they continue to be loyal to your brand. Even endorse it.  more>>
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