accelerating business
for a virtualizing world
Home   |   About Us    |    Careers   |    Newsroom    |    Blogs    |    Newsletters    |    Contact Us
  Search
Insights on outsourcing solutions, business process outsourcing, technology and industry trends from value partnering with organizations globally
Follow Minacs on Twitter   Youtube Slideshare Subscribe for Minacs RSS Feeds
customer relationship management, digital convergence, multi-channel marketing, marketing services, brand management
business acceleration, global delivery model, business process outsourcing, process excellence, agility
The social enterprise, loyalty management, digital marketing, analytics, customer experience, Voice of the Customer, social CRM
Vision 2020, Business Virtualization, Outsourcing, Core Sourcing, Expert Sourcing, Value Partnering
Author Profile
Kurt Leiblich
(Formerly) Executive Director-Solutions at Aditya Birla Minacs
Kurt Leiblich is a seasoned business process outsourcing (BPO) professional with an extensive range of experience and expertise. His career track record of achievement and demonstrated success includes managing large scale contact center operations, driving multi-million dollar revenue growth, and leading exceptional account management and execution for Fortune 100 clients.
Kurt has also led the construction and management of strategic business solutions for clients across multiple verticals and operating sectors, especially in high tech, manufacturing, and telecom. He has continually demonstrated great ability to operationalize cost control and revenue augmentation strategies, maximize operational output, improve shared profitability, and create long term client relationships in the BPO environment
Read my posts
June 06, 2012 10:30 AM
Digital Convergence and How It’s Changing Technical Support:
Part 2
Editor’s Note: This post is the last in a two-part series on digital convergence and what it means for the future of customer support.... more>>
Comments |  
May 23, 2012 10:30 AM
Digital Convergence and How It’s Changing Technical Support:
Part 1
Editor’s Note: This post is the first in a two-part series on digital convergence and what it means for the future of technical support.... more>>
Comments |  
January 10, 2012 10:19 AM
Usage Monitoring: From the Home to Your Phone
Usage monitoring of home energy consumption in real time seemed like a no-fail idea. Who wouldn’t want to save money and help the environment? However, consumer .  more>>
Comments |  
December 6, 2011 4:37 AM
Can Cable MSOs Reverse the Race to the Bottom? Turning a Key Customer Service Paradigm on Its Head!
CABLE INDUSTRY: INTENSE COMPETITION, MARKET PENETRATION & THE STRUGGLE FOR GROWTH
The ability to create and augment net subscriber additions . more>>
Comments |  
MinacsWorldwide
Join the conversation!
© Copyright 2013 Aditya Birla Minacs. All Rights Reserved.