accelerating business
for a virtualizing world
Home   |   About Us    |    Careers   |    Newsroom    |    Blogs    |    Newsletters    |    Contact Us
  Search
Insights on outsourcing solutions, business process outsourcing, technology and industry trends from value partnering with organizations globally
Follow Minacs on Twitter   Youtube Slideshare Subscribe for Minacs RSS Feeds
customer relationship management, digital convergence, multi-channel marketing, marketing services, brand management
business acceleration, global delivery model, business process outsourcing, process excellence, agility
The social enterprise, loyalty management, digital marketing, analytics, customer experience, Voice of the Customer, social CRM
Vision 2020, Business Virtualization, Outsourcing, Core Sourcing, Expert Sourcing, Value Partnering
Author Profile
Heather Littlejohns
Director-Operations  at Aditya Birla Minacs
At Minacs, Heather is responsible for strategic Country and Site Leadership and Client Relationship Management. She also serves as Partner & Contract Liaison, Implementation & Launch Project Sponsor and Government Point of Contact.
Heather brings 16 years of rich and varied experience in directing, developing and implementing effective near shore and offshore BPO global service delivery solutions.
Read my posts
December 12, 2012 10:30 AM
6 Emerging Nearshore Contact Center Locations
Selecting a country, region, state and city of interest in Latin America, or any region of the world, involves a significant process inclusive... more>>
Comments |  
June 20, 2012 10:30 AM
Contact Center Management: The Secrets Behind a Successful Transition to a New Provider
If you’re considering transitioning your existing contact center staff and management to a new outsourcing services provider, the process... more>>
Comments |  
April 3, 2012 10:30 AM
Contact Center Management: 10 Steps to a High-Performance Leadership Culture
Anyone who’s ever worked in contact center management understands that the job is not for the faint of heart. Dealing with daily problems... more>>
Comments |  
March 13, 2011 10:30 AM
Minimizing Risk in New Geographies: A Grassroots, Culture-Centered Approach
Companies seeking to locate new outsourced or shared services centers to offshore or near shore locations typically focus their exploration on factors such as price, local government support and incentives, cultural affinity with... more>>
Comments |  
MinacsWorldwide
Join the conversation!
© Copyright 2013 Aditya Birla Minacs. All Rights Reserved.