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Insights on outsourcing solutions, business process outsourcing, technology and industry trends from value partnering with organizations globally
customer relationship management, digital convergence, multi-channel marketing, marketing services, brand management
business acceleration, global delivery model, business process outsourcing, process excellence, agility
The social enterprise, loyalty management, digital marketing, analytics, customer experience, Voice of the Customer, social CRM
Vision 2020, Business Virtualization, Outsourcing, Core Sourcing, Expert Sourcing, Value Partnering
Author Profile
Heather Boag
Guest Blogger
Heather Boag is an independent Social Media & Content Strategist who loves finding innovative ways for businesses to engage consumers online. For the past year, Heather has worked directly with Minacs, helping the company to launch its new suite of digital marketing initiatives and build its Web presence in North America. Graduating from Wilfrid Laurier University in 2006 with a degree in Communications and Marketing, Heather immediately built a career in the online marketing space and has managed communications for a variety of businesses.
Read my posts
Here’s the thing: whether your business is there or not, your customers are probably on social media. Almost 8 in 10 US adults (79%) use social media, ... more>>
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GENERATION Y AND USER-GENERATED CONTENT
Social media and online reviews have made it much easier for consumers to research products and services before making a purchase. Comparison shopping, or simply... more>>
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