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Insights on outsourcing solutions, business process outsourcing, technology and industry trends from value partnering with organizations globally
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customer relationship management, digital convergence, multi-channel marketing, marketing services, brand management
business acceleration, global delivery model, business process outsourcing, process excellence, agility
The social enterprise, loyalty management, digital marketing, analytics, customer experience, Voice of the Customer, social CRM
Vision 2020, Business Virtualization, Outsourcing, Core Sourcing, Expert Sourcing, Value Partnering
Author Profile
Andrew MacDowell
Strategic Solutions Executive at Aditya Birla Minacs
At Minacs, Andrew is responsible for managing Financial Services relationships, industry technological advancement initiatives, and revenue generating programs.
Andrew has over a decade of senior management experience in the financial services and credit card industries with Fortune® 500 financial institutions such as MBNA Corporation and Bank of America.
Read my posts
December 05, 2012 10:30 AM
Customer Service Excellence: A Strategic Insight
Editor’s Note: : This article was originally published in contactcenterworld.com in December 2012 and has been reproduced here with permission. more>>
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July 18, 2012 10:30 PM
CRM: Does the Traditional Definition Meet New Challenges?
Over the past two decades, Customer Relationship Management (CRM) has been defined differently by almost every industry that has invested in it... more>>
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May 16, 2012 10:30 PM
Mobile Banking, Fraud Management and Social Media: Takeaways from BAI Payments Connect
Editor’s Note:On March 12-14, Andrew MacDowell attended BAI Payments Connect 2012 at The Mirage in Las Vegas where Minacs presented a variety of customer.... more>>
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