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Insights on outsourcing solutions, business process outsourcing, technology and industry trends from value partnering with organizations globally
customer relationship management, digital convergence, multi-channel marketing, marketing services, brand management
business acceleration, global delivery model, business process outsourcing, process excellence, agility
The social enterprise, loyalty management, digital marketing, analytics, customer experience, Voice of the Customer, social CRM
Vision 2020, Business Virtualization, Outsourcing, Core Sourcing, Expert Sourcing, Value Partnering
Meet our Authors
Site Leader at Aditya Birla Minacs
At Minacs, Adam defines and establishes ongoing performance measures for center personnel. During Adam’s 13-year career with Minacs, he has worked with his clients... more>>
(Formerly) Vice President & Head Procurement Outsourcing at Aditya Birla Minacs
At Aditya Birla Minacs, Amit leads the Procurement Outsourcing practice. He immensely enjoys leading spend management and data harmonization programs for global customers ... more>>
Associate Vice President – Operations at Aditya Birla Minacs
Anand is responsible for managing the customer service portfolio for some key Minacs clients. He has over 16 years of extensive experience in the hospitality and BPO industries... more>>
(Formerly) Vice President – Banking and Financial Services at Aditya Birla Minacs
Andrew Clarke has an extensive background in both operations and account management. At Aditya Birla Minacs he was responsible for developing strategies to proactively support ... more>>
Strategic Solutions Executive at Aditya Birla Minacs
At Minacs, Andrew is responsible for managing Financial Services relationships, industry technological advancement initiatives, and revenue generating programs ... more>>
President and Chief Operating Officer at Aditya Birla Minacs
Anil is responsible for the delivery of world-class operations across our 20-plus sites in Canada, the United States, Germany, Hungary, and the United Kingdom ... more>>
 
Associate Vice President – Operations at Aditya Birla Minacs
At Aditya Birla Minacs, Anil is responsible for managing a team across geographies and lines of business for a Minacs client that is one of the world’s largest consumer... more>>
 
Associate Vice President – Operations at Aditya Birla Minacs.
Annasaheb Kashinath Sunthe is a qualified technocrat with over 15 years of rich and insightful experience architecting and designing business critical enterprise... more>>
 
Vice President Creative Services and Marketing Strategy
Ann has led the experienced creative team at Minacs for 20 years. Minacs full-service creative group specializes in direct marketing, loyalty communications ... more>>
 
(Formerly) Manager – Finance & Procurement Services at Aditya Birla Minacs
Bhawna drives new business and client relationships in the Asia-Pacific region for Aditya Birla Minacs’ Finance and Procurement practice. She has worked extensively with clients ... more>>
 
(Formerly) Global Banking & Financial Services Industry Leader at Aditya Birla Minacs
Blake is a BPO executive with 23 years of experience in building and directing major sales, marketing and new business development initiatives ... more>>
 
Global Director – Digital Marketing at Minacs Marketing Solutions at Aditya Birla Minacs
At Minacs Marketing Solutions, Brent is responsible for digital marketing services and social media.Brent has over 20 years of experience in the technology... more>>
 
Vice President – Business Excellence at Aditya Birla Minacs
At Aditya Birla Minacs, Sasmal heads the Business Excellence function for APAC and is responsible for driving synergies between various enabling functions... more>>
 
(Formerly) Executive Director of Client Services at Aditya Birla Minacs
Dan Turner is a CRM Strategist specializing in customer lifecycle solutions for the Technology, Media and Entertainment business sectors... more>>
Director at MyCFO
Deepak is a qualified chartered accountant with about 12 years of rich experience in the finance domain. At MyCFO, he leads the practice which specializes in assisting... more>>
CEO of Aditya Birla Minacs
As CEO, Deepak is responsible for the overall strategic direction, performance, and operational success of Aditya Birla Minacs. Deepak has 20 years of experience ... more>>
 
Senior Manager – FAO Operations at Aditya Birla Minacs
Gauri Vaidya is a qualified accountant with over eight years of experience in finance and accounting (F&A), outsourcing transitions, implementation... more>>
 
Manager – FAO Operation at Aditya Birla Minacs
At Aditya Birla Minacs, Girish Shetty leads a client F&A program in the property vertical and is responsible for managing the deliverables... more>>
 
Global Leader, Sales and Marketing at Aditya Birla Minacs
At Aditya Birla Minacs, Greg is responsible for all go-to-market functions, including business development, account management and solutions. more>>
 
Guest Blogger
Heather Boag is an independent Social Media & Content Strategist who loves finding innovative ways for businesses to engage consumers online... more>>
 
Director-Operations at Aditya Birla Minacs at Aditya Birla Minacs
At Minacs, Heather is responsible for strategic Country and Site Leadership and Client Relationship Management. She also serves as Partner & Contract Liaison... more>>
 
Vice President – FAO Operations and Solutions at Aditya Birla Minacs
Hitesh leads Minacs’ Finance and Accounting (F&A) practice and is responsible for all service delivery operations, solutions and knowledge and consulting services ... more>>
 
Cofounder and Principal, Profit Solutions Group Inc. at Aditya Birla Minacs
Jeffrey Knopman, co-founded Profit Solutions Group, Inc. 12 years ago. PSGI is a chargeback recovery/ deduction management outsource company that works with the vendor ... more>>
Manager, Marketing Communications at Aditya Birla Minacs
At Minacs, Joanne is responsible or several content marketing, brand messaging, and social media programs. Her interest in content marketing naturally evolved from her 15-year ... more>>
Director of Business Development at Aditya Birla Minacs
Keith Alphonso has over 18 years of international sales, finance and accounting and management experience. Prior to joining Minacs, Keith was Senior Director... more>>
Manager, Subscriber Services – Consumer Marketing Division at Toronto Star
Kevin Curnock is the Subscriber Services Manager at the Toronto Star, Canada’s largest newspaper. He has worked in the Toronto newspaper industry for over a decade... more>>
Account Manager at Aditya Birla Minacs
Kim has over 12 years’ experience in account management across BPO, Contact Center/Customer Relationship Management (CRM), Integrated Marketing Services, Transaction by training and is currently... more>>
(Formerly) Executive Director – Solutions at Aditya Birla Minacs
Kurt Leiblich is a seasoned business process outsourcing (BPO) professional with an extensive range of experience and expertise. His career track record of achievement and demonstrated success ... more>>
Manager – FAO Operations at Aditya Birla Minacs
At Aditya Birla Minacs, Mahesh Thakur is responsible for compliance in SSAE16, QMS and SLA for the business units that he oversees... more>>
 
Chief Information Security Officer at Aditya Birla Minacs
Mayurakshi Ray has over 15 years of rich experience in technology and business process risk management. She brings to the table... more>>
 
Global Chief Security and Risk Officer at Aditya Birla Minacs
Michael owns overall responsibility for oversight of and compliance with various industry standards, client security and governance... more>>
 
(Formerly) Senior Vice President, Banking and Financial Services at Aditya Birla Minacs.
At Minacs, Michael’s responsibilities included new business development and implementation of in-depth, cross-functional market strategies for financial services... more>>
(Formerly) President-Asia Pacific at Aditya Birla Minacs
Milind (popularly known as 'MG') brings Minacs 20 years of rich and varied experience having driven excellence in strategy and service delivery... more>>
 
Global Marketing and Communications Leader at Aditya Birla Minacs
Nilanjan is responsible for Minacs' marketing function, including brand development, communication, sales and presales support ... more>>
 
Manager – FAO Operations at Aditya Birla Minacs
Pinak Dalal has over 10 years of rich experience in core finance and accounting operations, transitions, training, implementation of quality... more>>
Global Head – Organizational Development (OD), Measurement & Rewards (MR) at Aditya Birla Minacs
Rajkamal B is a seasoned HR executive with over 12 years of experience focused on talent development, organization effectiveness, leadership development, employee engagement ... more>>
AVP & Vertical Head, BFSI at Aditya Birla Minacs
Ramesh has 16 years of experience in the IT industry. Working with both product development and services companies before Minacs, he was associated with Hitachi Consulting ... more>>
 
(Formerly) Director, Marketing at Aditya Birla Minacs
Regina had over 15 years’ experience consulting and managing technical writing and documentation projects for large corporations before transitioning to writing sales proposals ... more>>
Vice President of Operations at Aditya Birla Minacs
Sachin Karnik is currently Vice President of Operations at Aditya Birla Minacs, where he leads strategic initiatives for the manufacturing and retail business ... more>>
Assistant Manager – Training & Quality at Aditya Birla Minacs
Santosh is aligned with our Business Excellence function and is responsible specifically for managing the training and quality requirements of a key Minacs ... more>>
 
(Formerly) Global Telecom, Technology, Media & Entertainment Industry Leader at Aditya Birla Minacs
Sax led Telecom, Technology, Media and Entertainment business at Minacs and was responsible for its strategy, business development and growth ... more>>
 
(Formerly) Global Leader, Manufacturing, Strategic Industries & MMS at Aditya Birla Minacs
Scott leads Minacs' Manufacturing vertical focus and our Minacs Marketing Solutions (MMS) business, which include our long track record of experience serving the automotive industry... more>>
 
Sr. Project Manager & Product Development Head-Factoring
Shweta leads factoring and insurance related IT projects in Aditya Birla Minacs’ BFSI business. As product development head for the Factorin product... more>>
 
Asst. General Manager – FAO at Aditya Birla Minacs
At Aditya Birla Minacs, Sreeja leads the US Government vertical and manages a team of over 100 employees. She played a key role in process transition for major clients and is an SME... more>>
  
Business Excellence Manager at Aditya Birla Minacs
Sreenath Padmanabhan has over a decade of rich experience in mentoring and executing Six Sigma projects in various industries like insurance, finance... more>>
  
Training and Quality Manager at Aditya Birla Minacs
Todd Atkinson has over 15 years of solution delivery and design experience. He began his career with Minacs as a team leader in 1996, moving into a training... more>>
 
Associate General Manager – Delivery at Aditya Birla Minacs
At Aditya Birla Minacs Trideeb heads the strategic IT offshore development center (ODC) for major BFSI clients in APAC and UK region. He has over 14 years of rich experience. ... more>>
General Manager – Training & Quality At Aditya Birla Minacs
At Aditya Birla Minacs, Uma is responsible for managing the training and quality department. She is also in charge of the Birla Sunlife programs that are managed at Minacs’ Baroda site. more>>
 
Head – FAO Delivery (Mumbai) at Aditya Birla Minacs
At Aditya Birla Minacs, Yatheesh leads Finance and Accounting (F&A) delivery at our Mumbai location and its Center of Excellence (COE), which he was instrumental in setting up. more>>
 
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